Welfare
Pilot Welfare
The AIPA Welfare team provides confidential peer support to AIPA members and their family members who may be experiencing significant personal difficulties with medical and emotional issues, workplace or family conflict, professional performance or financial stresses.
AIPA Welfare pilot volunteers receive training in peer support and counselling at a non-professional level. Members or families in need of expert advice will be directed to appropriate professional services and resources. We utilise AIPA’s resources and have access to a wide network of external professionals such as doctors, psychologists and financial advisors to assist our pilot members.
Contact AIPA Welfare
During office hours a Welfare Liaison Officer is available to listen to concerns and connect AIPA members to appropriate services or to another Welfare team member. The AIPA 24-hour welfare number +61 2 8307 7766 is managed by the Welfare Liaison Officers and pilot volunteers. If you require Scheduling assistance instead, please ring the AIPA Schedulers on +61 2 8307 7711.
AIPA Welfare Confidentiality
Any personal and sensitive information (including identity) collected by the AIPA Welfare team will remain confidential within the team. It will only be used or disclosed if:
- required or authorised by or under an Australian law or a court/tribunal order, or reasonably necessary for enforcement related activities conducted by an enforcement body; or
- reasonably necessary to ensure the safety of the individual whose information is collected and/or other persons; or
- the individual has consented to such use or disclosure in writing.
AIPA Welfare team make notes for continuity of care. These notes are stored on a system that is only accessible by the AIPA Welfare team and in accordance with AIPA’s Privacy Policy. Should you have any questions or concerns about confidentiality, you can discuss them with AIPA Welfare team before disclosing any information to us.
Other Emergency Support
Pilot Assistance Network (PAN)
AIPA supports PAN, a group of pilots and partners who volunteer to help fellow crew members and their families during difficult personal and professional situations. Psychologists associated with PAN have extensive experience in pilot issues and can be contacted through the PAN website or by referral by a PAN or AIPA volunteer. Further details are available at panaircrew.org
Employee Assistance Program (for Qantas Group Pilots)
Converge International supplies confidential company funded EAP services for Qantas Group employees. Further details are available by clicking here or by accessing the Converge International website or dialling 1300 687 327 or +61 3 8260 5300 (outside Australia).
Qantas Medical
The Medical reception phone number is +61 2 9691 7645 should you require medical assistance.
Lifeline
13 11 14
lifeline.org.au
Beyond Blue
1300 22 4636
beyondblue.org.au